Wygwam, a division of the Niko Group, is dedicated to delivering innovative smart solutions for residential and professional applications. Together with our distribution partners, installers, consultants and sales teams, we help create future-proof, energy-efficient buildings and smart living environments.

To support our project and customer operations, we are looking for a structured and customer-focused Projects Technician. In this role, you will prepare project proposals and quotations, provide technical and project-related support, and ensure that customers and partners receive accurate, timely and professional assistance across all relevant channels.

You will work closely with colleagues in sales, technical support and project teams, supporting customers from the initial request through to proposal, quotation and follow-up.

Key responsibilities

• Create project proposals for customers based on information gathered from tenders, customers, consultants and colleagues in sales.
• Prepare quotations based on project proposals, as well as direct quotation requests from wholesalers.
• Provide technical and project-related support to customers, consultants, installers, wholesalers and partners, primarily by phone and email.
• Manage and follow up incoming requests through the relevant mailboxes, ensuring that customers receive a reply within 24 hours.
• Ensure customer requests are handled within the required deadlines, and proactively seek alternative solutions when deadlines cannot be met.
• Register all projects as opportunities in the CRM system and ensure that all relevant project documentation is stored correctly in Dropbox or SharePoint, according to the agreed folder structure.
• Ensure that every project proposal follows internal guidelines and contains all relevant technical and commercial information.
• Keep your calendar up to date with planned project proposals, deadlines and relevant tasks to enable smooth collaboration with colleagues.
• Carry out all assignments with a strong focus on quality, accuracy and structure, ensuring that documentation is thorough, well-organized and systematically maintained.
• Strive for error-free results while continuously looking for ways to improve processes and ways of working.
• Ensure a positive and professional customer experience in every interaction, including project follow-up and telephone support.
• Support colleagues internally and externally, contributing to strong teamwork and efficient collaboration.
• Prepare for and actively participate in meetings with departments, sales teams, customers and individual stakeholders.

Technical skills

• Experience in a technical support, project support, quotation or customer service role within a technical environment
• Technical affinity with smart building solutions, electrical installations, lighting control, home automation or related product groups is considered an advantage.
• Able to understand technical information and translate it into clear project proposals, quotations and customer communication.
• Comfortable working with CRM systems and structured digital documentation tools.
• Good computer skills, including Outlook, Excel, Word and other standard office applications.
• Experience with Dropbox, SharePoint or similar document management platforms is a plus.
• Strong administrative and organizational skills, with attention to detail and accuracy.
• Able to manage multiple requests, deadlines and project proposals simultaneously while keeping a clear overview.

Soft skills

• Structured and detail-oriented, with a strong focus on quality and accuracy.
• Customer-focused and service-minded, with the ability to understand customer needs and provide technically sound solutions.
• Strong communication skills, able to explain technical information clearly to customers, colleagues and partners.
• Proactive and solution-oriented, taking ownership of customer requests and project follow-up.
• Team-oriented mindset, working closely with sales, technical and support teams to deliver high-quality project support.
• Reliable and well-organized, with the ability to manage priorities and meet deadlines.
• Professional and positive in all customer interactions, both by phone and email.
• Eager to learn and open to continuous improvement.

Languages

• Swedish: fluent, both spoken and written. This is essential for daily customer communication and support
• English: basic to intermediate level, sufficient to understand internal communication and participate in meetings.

• A varied and hands-on role in an innovative and professional environment.
• The opportunity to work with smart, future-oriented solutions for buildings and living environments.
• A supportive team where collaboration, accuracy and customer focus are highly valued.
• A competitive salary with a comprehensive benefits package.
• Opportunities for professional growth and development.
• A culture that encourages initiative, ownership and teamwork.
• The chance to contribute to high-quality technical support and project delivery in a growing company with a clear vision for the future.

At Wygwam, we strive to provide an environment where you can thrive, grow and develop yourself. Wygwam values diversity and is committed to creating an inclusive environment for all employees.