Wygwam – Innovation in Building Management and Access Control

Wygwam is the new division of Niko NV, headquartered in Antwerp and with sales offices in over 10 European countries. Our agile and international team responds dynamically and sustainably to changing market conditions. We are committed to delivering the latest technologies and customer-oriented solutions.

Our Expertise

• Building Management: Innovative systems for smart buildings
• Sensors: Advanced sensor technologies for various applications
• Access Control: Secure and efficient access management solutions

Why Wygwam?

• Innovative: Always at the forefront of the latest technological developments
• International: A global network of experts
• Customer-focused: Always oriented towards the needs of our clients

Join Us

Are you ready to be part of an innovative team that leads in technology and customer focus? We are looking for a tech-savvy L2 Support Engineer with expertise in Building Automation and Energy Management.

Role

As an L2 Support Engineer, you will be responsible for providing technical advice and support to professional clients and users. You will investigate more complex technical questions and problems with a focus on excellent service. You will also support the L1 support teams with inquiries and acquiring the right knowledge, including internationally.

• You handle new or more complex technical issues and questions, both by phone and in writing.
• You analyze and conduct in-depth research using remote tools and advise the client with appropriate solutions. Additionally, you investigate new or recurring issues, analyze and document your findings, and escalate to R&D.
• You develop expertise in one or more technologies or products in Building Automation: you are the point of contact for colleagues, share updates, initiate root cause analyses, and collaborate on structural solutions and product improvements with Product Management and R&D.
• You write solutions and answers to technical questions and problems as input for the Knowledge Base and self-service. You train your colleagues and share information from your area of expertise.
• You provide professional technical expert services, supporting and advising installers on the implementation and configuration of desired functionalities.
• You proactively think about new product developments, support tools, knowledge management, and optimizing processes and services.

• Minimum Bachelor’s degree in a technical field, preferably in electronics or computer science.
• Expertise in or a strong affinity with Home Automation and Energy Management.
• Excellent oral and written communication skills.
• Independent worker with strong analytical and problem-solving abilities.
• Dynamic and flexible team player, with a sense of responsibility and a lot of initiative.
• Minimum 3 years of relevant experience in a technical support role.
• Very good knowledge of Dutch, French, and English.
• Proficient in MS Office and software systems.

• A dynamic role: Step into a professional environment where each day presents a new challenge.
• Attractive salary and additional benefits: In addition to a competitive salary, we also offer a package of extra benefits.
• Training and growth opportunities: Discover a world where we focus on your growth and development, with ample opportunities for personal advancement.
• Initiative is rewarded: We value initiative and encourage you to make your mark on our projects.
• Commitment to innovation: At Wygwam, we never stand still. You will be actively involved in launching new high-quality solutions, making every day unique.
• Investing in growth: Join a company that invests in growth and has a vision for the future, where you play a crucial role.