About the role

Are you a technical problem solver with a passion for smart home technology? Wygwam is looking for an experienced Technical Customer Support Engineer to elevate our customers and installers to the next level!

As a Technical Customer Support Engineer, you will be the technical backbone of our customer service at Wygwam, a division of Niko. You will add essential value to the organization by solving complex technical issues and bridging the gap between our customers and internal technical departments. By providing in-depth technical support to professional users and installers, you will directly contribute to customer satisfaction and product improvement.

What will you do?

Technical problem-solving and customer support

• Handle complex technical questions and issues via phone, email, and other online channels.
• Perform in-depth analyses using remote tools.
• Develop appropriate solutions for complex technical challenges.

Expertise development and knowledge sharing

• Build specialized knowledge in energy management and home automation technologies.
• Act as a technical expert and point of contact for a specific part of the portfolio within the support team, both nationally and internationally.
• Initiate root cause analyses for recurring problems.
• Document technical solutions

Product improvement and innovation

• Collaborate with Product Management and R&D on structural solutions.
• Collect and share customer feedback to improve products.
• Proactively contribute ideas for new support tools and process optimizations.

What do you bring?

Education and experience

• A bachelor’s degree in a technical field (electronics, electrical engineering, or computer science).
• At least 3 years of experience in a technical support role.
• Experience and/or knowledge in the home automation, energy management, or smart building sector is a strong asset.
• Understanding of energy management systems and IT networks in a smart home environment.
• Professional proficiency in Dutch, French, and English.

Your strengths

• You have strong analytical skills and take satisfaction in solving challenging technical issues.
• You can clearly and effectively explain complex technical concepts to both colleagues and customers.
• You work independently and proactively, maintaining a calm and solution-oriented approach, even in stressful situations.
• You are a team player who enjoys sharing knowledge and inspiring others to grow further.
• You are solution-driven and highly focused on customer satisfaction, always striving for the best results.

What do we offer?

• A challenging role in an innovative and growing company.
• The opportunity to further develop your technical expertise in the rapidly evolving smart home sector for residential and commercial buildings.
• A dynamic team of driven professionals.
• Room for personal initiative and professional development.
• Attractive employment conditions and opportunities for growth.